Where are you located and hours of operation? Although some of our Sellers may have store-front/warehouse locations. Buylotz is exclusively online. How do I get started buying from you? Buying from Buylotz.com is as easy as applying through our website via the “Apply to Buy” option at the top of our web page. Once you have established your account with us, you can shop our listed inventory and following our secure checkout, orders will be shipped directly to you! How do I get started selling with you? Selling on Buylotz.com is as easy as applying through our website via the “Apply to Sell” option at the top of our web page. You will be asked a series of questions during your application; we also request a copy of your business organization documents and/or your Tax Exempt Certificate or EIN number. Once you have applied, we will screen the application to ensure your merchandise and business is compatible with our selling platform. Once you have been accepted and completed all necessary onboarding steps, you can begin listing inventory! When will you have more inventory in stock? Our inventory is constantly evolving and changing with market conditions; for the most up-to-date information you may view our listed inventory online here at our website (support staff via email or phone will not have any additional information besides what is posted on the website) Do I need a tax id to buy from you? Tax ID's are not required. However, if you intend to resell the merchandise you source from us, if you provide a reseller's certificate, we will be glad to set up your account as a reseller so sales taxes can be eliminated from your transaction. Please email your reseller's certificate to [email protected]. I would like to speak to someone about buying truckloads weekly? If you are interested in purchasing truckloads or have specific questions for us; please submit your inquiry to [email protected]. We have merchandise to liquidate, can you make an offer? Please submit your offer online via our SELL TO US page. We will analyze each and every offer and get back with you if there is interest. Do you ship to my country? We do not ship boxes or pallets outside of the USA. We only ship containers globally. Depending on the regulations of your country some shipments may not be possible. Please CONTACT US to inquire regarding availability to your country prior to purchase. How much is freight? Freight costs will vary depending on load, size, location, and volume purchased. Please email [email protected] for any freight quote inquiries. How do I arrange shipping for lots? We will be arranging and doing all logistics to ensure transactions are safe. Can I come in person and see everything you have online before I buy? Unfortunately we do not have in-person appointments as the merchandise is located in many different states and even in different countries in some cases. We can arrange for videos including the newspaper of the day to validate the inventory for you. When will my order ship? Most orders ship within 7 to 14 business days. If you have not received any emails or communication from us after that period, please email us at [email protected]. Where is my order/tracking? All tracking information is automatically emailed when the order is shipped. If you have not received a tracking number after 7 business days from your order payment, please email us at [email protected]. I need to change my address after I placed my order, how do I do that? Depending on the time frame of your order it may not be possible to change a shipping address. Please email us at [email protected] and be sure to include your order number and the new address. The email sender must be the same as the email in the order for us to accept the request. Thank you. I need to cancel my order, how do I do that? Depending on the time frame of your order it may not be possible to cancel it. Please email us at [email protected] and be sure to include your order number requesting the cancellation. The email sender must be the same as the email in the order for us to accept the request. Thank you. Please send photos of the damaged merchandise to claims@buylotz.com. Please be sure to include your order number. What is the status of my claim? Claims can take up to 180 days to be settled by carriers. If you have not heard from us on a claim after 30 days, you are welcome to email us at [email protected] and we will get you an update with the carrier. I have a problem with my order, what do I do? First, please review the SALES AGREEMENT page that you accepted prior to your purchase. If you understand how liquidation works but still feel like most of your items are not in the condition described in the original listing, please email [email protected] and include your order number. I don't see my refund/credit, it has been over 5 business days? Credit/Debit card refunds may take up to 15-20 business days depending on the card issuer/bank as this all depends on billing cycles. Please email [email protected] if you do not see anything on your end after 20 business days of the refund being granted.
My order arrived damaged, what do I do?
